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Hailey1 · ‎04-03-2023

I came into the store last month to get a new iphone and sim card. Previously i was doing sim only plan. When i got my new plan with the new iphone i was given a new phone number and they told me i would be switched back to my original phone number. But on my account it has not switched over

MI5 · ‎04-03-2023

@Hailey1

You need to ask O2 to migrate your number Guide: Migration & porting into O2

You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎04-03-2023

@Hailey1

You need to ask O2 to migrate your number Guide: Migration & porting into O2

You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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