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Totally stop spending cap

emma2776
Level 1: Joiner
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I've done the txt message help, called 3 times. Although I've never in the past 3+ years been with O2 not paid a bill on time (including a few of £1, 000+) all of a sudden I've been given an unwanted, not informed, spending cap. This (for reasons beyond my comprehension especially as pay monthly) seems to happen at random with this being the 4th occasion. There's no link in dates, amount spent prior month, anything linking these events. Since I started my contract I've made it clear that due to various circumstances a spending cap isn't acceptable to myself. Normally I get it removed, at most after 2 calls. However this time is like bashing my head against a brick wall. I'm being told by every O2 representative that the cap will be removed, may have to wait 48hrs, but it's not happening. I wait a week between contact, get same "no worries we've just sorted it" reply, to no avail. Does anyone have a clue as to how I get rid of this. Due to Covid-19 it's really causing problems for me.
Thanks
Emma
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Bambino
Level 78: King of Kings
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@O2Georgina or @O2Simon can you please assist @emma2776?

I DO NOT WORK FOR O2



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O2Georgina
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Thanks for the tag @Bambino 

@emma2776  I will private message you

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