Cannot receive texts from O2 users on my O2 Samsung Galaxy A5

[Mick36]

Hi, I can only receive text messages from contacts using providers other than O2.   This has only just started happening. 

Any thoughts?

O2 help via phone no use so far.

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202