Cannot make or receive a call

[George42]

For the last couple of days I cannot make or receive calls. I still have access to messages and data. 

[MI5]

@George42 

Check these guides for help. 

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

[George42]

Thanks MI5 but this is not a network issue. I have already checked that before posting and the issue persist when I am in different areas. 

[Enlli]

Can you try the SIM in another phone and see what happens?

Message O2 on
(Facebook) (https://o2uk.co/O2CFB) 
X (Twitter) (https://o2uk.co/O2CTW) or
Instagram (https://o2uk.co/O2CIG) ,
They should be able to help you.

[MI5]

---

@George42 wrote:

Thanks MI5 but this is not a network issue. I have already checked that before posting and the issue persist when I am in different areas. 

---

That would suggest your phone is barred then @George42 

[George42]

Thanks!

Do you know how I can fix this? I cannot even call customer support!

[MI5]

@George42 

Check phone status here first CheckMEND The world's most comprehensive device check

[George42]

Thanks - I ve tried this and everything is clean

[MI5]

You need to try a different sim in the phone then @George42 

Tests you can do are in the guides I posted above.

[George42]

Trying a different sim card works fine. Conversely, my sim card is still not working on a different phone