Can't use it

[Cherry0]

I bought sim card and top-up £10. But I can't send text. But when I check my balance, they said I have unlimited text. 

I can't approach My O2 too.

pls let me know the pronlems.

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 4445

[MI5]

@Cherry0 

You can only text standard UK numbers.

No international or premium texts.

Guide: Your Allowances - what is and isn't included 

[Cherry0]

Yes I sent UK numbers start with 44 07

[MI5]

@Cherry0 

If using 44 you need to add a + or 00 and drop the first zero, so should be +447 or 00447

[Cherry0]

I don't know the difference, but I can send some numbers and can't some.. plus, when I call, before ringing, phone said low call(?) no call(?) (I'm not sure what they said) and I have £0.0 balance. is it normal?

But when I check to 20202, they said I have unlimited text, call and 6958mb of data which can use till 7.oct

Thank you for your kind reply(*´꒳`*)

[pgn]

Not all numbers starting 07... are mobile numbers - take a look at the table in this post to see why you may have been charged for your call, @Cherry0 - https://community.o2.co.uk/t5/Discussions-Feedback/Risks-of-googling-for-contact-numbers/m-p/1647065...

[MI5 · Accepted solution]

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@Cherry0 wrote:

I don't know the difference, but I can send some numbers and can't some.. plus, when I call, before ringing, phone said low call(?) no call(?) (I'm not sure what they said) and I have £0.0 balance. is it normal?

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It will say "bundle call" when making a free call and yes, it's normal to have a zero balance as the top up is exchanged for your allowances, as shown in your MyO2.

It does appear to be all working correctly @Cherry0