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Incoming caller id not shown , only private number or unknown

Stoney15
Level 1: Joiner
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on ‎09-09-2023 18:38

on ‎09-09-2023 18:38

I've been moved from Virgin to O2 for about 2 monrhs ago and I get "Unknown" or "private number" as my caller Id on incoming. Its not my phone  as an 02 shop have tried SIM in another phone . I have had a new SIM but still have the issue.  Shop suggested a problem with caller line identity set up on the 02 netwoek but when calling customer service they say there is no issue.I can find no help on the website and some advise for the inevitable phone call would be much appreciated. 

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MI5
Level 94: Supreme
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on ‎09-09-2023 18:40

on ‎09-09-2023 18:40

@Stoney15 

Try social media.

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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