Caller id unknown

[GT9]

All my incoming calls have recently changed such that the caller id is unknown. Has O2 changed my settings somehow. I am on a Motorola 84 5g. 

I don't know how to access settings on the O2 account site.

[MI5 · Accepted solution]

@GT9 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: How to find help & contact O2 

You need to ask for the CLI presentation bolt on to be added to your account.

[gmarkj]

We wouldn't know if any settings have been changed @GT9 

What we can say is that there is an issue with caller ID not being shown, to the point where o2 have introduced a bolt on you can get added to try and resolve this.

See the link below for more information

https://community.o2.co.uk/t5/Pay-Monthly/Caller-IDs-all-unknown/m-p/1684056#M269226