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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2871 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5028 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15741 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8036 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7422 Views
  • 6 replies
  • 0 kudos

Resolved! personal hotspot

how am i able to connect my o2 personal hotspot from my phone to other devices? when i was on other providers i was able to connect my personal hotspot with no hassle but since being on o2 i’ve had so many problems and sometimes i rely on my data to ...

starspark by Level 1: Joiner
  • 513 Views
  • 3 replies
  • 0 kudos

Resolved! Broken mast

Hi, I’ve rang 02 about 4 times over the past month plus regarding a broken mast leaving us with no signal in the house, last week it showed the mast was repaired for 1 day, the next day it showing as broken again. This has been going on for over a mo...

An5 by Level 1: Joiner
  • 1065 Views
  • 7 replies
  • 0 kudos

Resolved! Chat

How can I connect to live expert on the chat, but not virtually assistant?

Resolved! Can't access voicemail, 1750, 202, etc.

I have been unable to access Voicemail for the last three days. Each time I try, the call is immediately ended upon connection. The same happens with 1750 and 202. All attempts to call result in the same instant 'Call Ended' message upon connection. ...

GLC by Level 2: Apprentice
  • 1769 Views
  • 5 replies
  • 0 kudos

202 helpline comes up as end call everytime

I have been trying to call 202 from my mobile all day, but keeps ending call. Phoned O2 who said it may be signal repairs. My partner is O2 and has no problems calling O2 on 202, so obviously not signal issues. Can anyone help please?

Paul-21 by Level 1: Joiner
  • 582 Views
  • 4 replies
  • 0 kudos

Resolved! Callers or people I call can't hear me well enough to converse when using my phone in my home

I have a new Google pixel 6a bought from O2 a few weeks back to replace my O2 Google Pixel 3 (which I didn't have problems with).In and around my house, people I call or who call me say I sound robotic or crackly or drop out completely so impossible ...