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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 14 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Resolved! Network coverage

Good morning,I am constantly having issues with my calls dropping out due to coverage - I have good wifi and apparently in a really good location for 02 - I also have a call booster .. still not having much luck with my calls - this is in my office a...

Wendy-P72 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! I have broken my iPhone,

I have broken my iPhone, I bought a second hand one from a repair shop, it says my sim is unsupported. Any thoughts

Resolved! Customer services

Hi is there an actual hone number to speak to someone in customer services? Every number I've tried has cut me off!

Jo72 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Premium texts

Hi I cannot send premium texts even though my spend cap is £30 and available and I payed my last bill the text just doesn’t send and it’s beeen like this for months and I’ve asked via the chat box and they haven’t helped I was also given £10 off my b...

Angele12 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Phone unlocking

I am trying to switch from O2 to Sky mobile but the new SIM won’t work as my phone is locked. O2 are saying they can’t unlock it because I didn’t buy it from them? I have the IMEI. Number for my phone so I cannot see why they are saying this. Can any...

Outlaw1 by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! £10 Free Credit unavailable

Why is it that on my leaflet my sim came in it says I can get £10 free credit by texting free10 to 21500, but when i do i get a text stating that this offer is not for you. Can someone tell me why please? Thanks

Resolved! Need help

Can’t access adult sites all of a sudden?

Seb2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Unreliable signal

Elderly parent with a TTfone, unable to make and recieve calls, very unreliable sometimes work, mostly not, had the phone working fine for 2 years the problem has started within the last month. CM98PL area.

Lorraine7 by Level 1: Joiner
  • 2 replies
  • 0 kudos

device not working

I am unable to access my phone using my pattern lock and when I try it says try again in 32 minutes

Hamlin76 by Level 1: Joiner
  • 6 replies
  • 0 kudos