Can't text

[Millie4]

I had my phone stolen on Monday and had a replacement sim from your Shrewsbury store I rang your customer service line to get them to swap the number to the new sim ever since then I have been unable to send texts. I rang earlier today only to have the phone call cut off. This is unacceptable and would like a prompt fix.

[Bambino · Accepted solution]

@Millie4 Have you reported the phone as stolen: Lost or Stolen O2 Device

If you have no phone to use, download Skype: Guide: A Guide to Skype 

This is not O2. This is a customer community. You'll need to speak to customer service to remove any bars on your account.
Call 0344 809 0202, 0800 902 0217 or 0800 032 1402 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)