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Can’t send text pay as you go

Lisa791
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on ‎18-12-2023 21:29

on ‎18-12-2023 21:29

Hi, 

My Dad has an old Nokia and we’ve just swapped to an O2 pay as you go sim. He can receive text but can’t send them? 
Thanks

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madasaf1sh
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on ‎18-12-2023 21:34

on ‎18-12-2023 21:34

@Lisa791 

 

You need to check the SMS Message Centre is correct on the phone +447802092035

 

ALso look at this guide as well Guide: Text Message Tips (not sent or received) 

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
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on ‎18-12-2023 21:41

on ‎18-12-2023 21:41

@Lisa791 

Have you activated the sim by topping up?

Guide How to Top Up (PAYG) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Lisa791
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on ‎18-12-2023 21:43

on ‎18-12-2023 21:43

Hi, yes I’ve tried topping up but still can’t send text

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MI5
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on ‎18-12-2023 21:47

on ‎18-12-2023 21:47

Tried and was successful @Lisa791 ?

Do you have allowances showing in your MyO2 https://mymobile.o2.co.uk/ ?

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Lisa791
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on ‎18-12-2023 21:48

on ‎18-12-2023 21:48

Yes the top up is showing on app £10 on the sim

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MI5
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on ‎18-12-2023 21:55

on ‎18-12-2023 21:55

@Lisa791 

If it's showing credit rather than allowances the bundle isn't activated yet.

Try rebooting the phone and check again tomorrow.

It should show that you have unlimited calls and texts and 20gb of data, not a monetary value.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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