Can’t receive texts after porting to O2
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on 27-02-2023 11:08
I recently ported my number to O2. I can’t receive any texts from my bank, Twitter, Hinge amongst many other apps.
I saw this is a common issue, please @O2Sarah, @O2Ryan, @O2Emma , @CorrectHorseBat please can you help me.
Your customer service team has been unable to help and said it would be working by 4 hours but it has been 3 days and it still isn’t.
Please resolve ASAP as i cannot use most of my bank apps.
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on 27-02-2023 16:41
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on 27-02-2023 18:44
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on 27-02-2023 18:44
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on 27-02-2023 19:21
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on 27-02-2023 19:21
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on 27-02-2023 19:22
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on 27-02-2023 19:22
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on 27-02-2023 20:12
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on 27-02-2023 20:12
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on 28-02-2023 07:42
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on 28-02-2023 07:42
GM Team ,
I did chat with Emma
I receive SMS from mobile phone but not from banks passcode short numbers.
O2Emma
O2 Support O2Emma
**Personal info**23
Ok thanks I have raised a case with the back office IT team ref INC000005668986 updates every 5 working days as this not something I can fix sorry.
Does anyone within team has powers to escalate this issue as urgency. I have been facing this since Thursday and no one has been able to help.
All your help will be appreciated.
Regards,
Utkarsh
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on 28-02-2023 08:25
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on 28-02-2023 08:25
Sorry, no we can't do anything else. @O2Emma has given you her answer and we have no access to the back office IT team. The only thing you can do is contacr O2 yourself with the reference number given and ask if there is any progress.
Give O2 a call on 202 or 0344 809 0202
Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), to see if they are able to help.
Veritas Numquam Perit
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on 06-03-2023 11:55
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on 06-03-2023 11:55
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on 06-03-2023 12:39
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on 06-03-2023 12:39

