Shocking Network Coverage

[UncleClockwise]

Can anyone on here help please.

I'm really at the end of my tether (no pun intended) with the absolutely pathetic network coverage I'm experiencing.  After starting my Unlimited Data (£25) contract in November and thinking that initial issues would improve, I am now at the stage where the only realistic option is to move away from O2. They keep saying that there's a 'mast issue' but after almost 4 months that is simply BS (my issues are in various different locations). I've also had a replacement SIM to eliminate that being the cause.

I have already raised a formal complaint 2 weeks ago but unsurprisingly did not get the promised return call within 5 days. I have since done 2 further online chats but don't seem to be getting anywhere so have asked them to confirm 'deadlock' so I can take my complaint further.

Just wondered if anyone else has gone down this route recently and could offer any help or advice ?

Many thanks in advance.

[pgn · Accepted solution]

All the ways to complain about your O2 service, or lack of it, here, @UncleClockwise 

https://www.o2.co.uk/how-to-complain

Some have reported Resolver, down the middle of the page, gets good results, within a set timescale. Good luck!

[UncleClockwise]

Thanks @pgn I've actually used Resolver previously with some success so that maybe the way to go once 'deadlock' is confirmed.

[UncleClockwise]

Success !

Spoke to a very helpful lady today from O2 who confirmed I could leave without termination charges. Back to Voxi I'm thinking, mainly because of previous experience and also due to it being a rolling monthly deal so easy to switch if necessary.

[pgn]

Excellent news, @UncleClockwise - result! 👍