Can’t receive texts after porting to O2

[uk2780]

I recently ported my number to O2. I can’t receive any texts from my bank, Twitter, Hinge amongst many other apps.

I saw this is a common issue, please @O2Sarah, @O2Ryan, @O2Emma , @CorrectHorseBat please can you help me. 

Your customer service team has been unable to help and said it would be working by 4 hours but it has been 3 days and it still isn’t.

Please resolve ASAP as i cannot use most of my bank apps.

[uk2780]

@Cleoriff @pgn can you guys look into this issue and help me asap .. any help will be appreciated 

[Cleoriff]

@uk2780, I'll tag @O2Emma to your post. She's on until 9pm this evening.

[O2Emma]

Hi @Cleoriff I will pick this up thanks.

[O2Emma]

Hi @uk2780 I will send you a private message to look into it for you.

[Cleoriff]

Thanks @O2Emma xx

[uk2780]

GM Team ,

I did chat with Emma

I receive SMS from mobile phone but not from banks passcode short numbers.

O2Emma

O2 Support O2Emma

‎**Personal info**23

Ok thanks I have raised a case with the back office IT team ref INC000005668986 updates every 5 working days as this not something I can fix sorry.

Does anyone within team has powers to escalate this issue as urgency. I have been facing this since Thursday and no one has been able to help.

All your help will be appreciated.

Regards,

Utkarsh 

[Cleoriff]

@uk2780 

Sorry, no we can't do anything else. @O2Emma has given you her answer and we have no access to the back office IT team. The only thing you can do is contacr O2 yourself with the reference number given and ask if there is any progress.

Give O2 a call on 202  or 0344 809 0202

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), to see if they are able to help.

[uk2780]

@Cleoriff @O2Emma 

Guys can anyone provide me any understanding if the issue will be fixed today as it has been 5 working days since the incident was raised by @O2Emma .

There has been no visibility on if the issue has been fixed from any one in O2 technical team.

Regards,

Utkarsh

[Cleoriff]

@uk2780 

Personally I wouldn't know. I'm simply a member like yourself and have no access to your account.

Only @O2Emma will have any knowledge of progress. She is on today from 3pm.