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Can't gain access to account - as email address sent over by virgin is incorrect

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CZ
Level 1: Joiner
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on ‎14-07-2023 13:17

on ‎14-07-2023 13:17

Due to the new partnership with O2 and Virgin, my account has been transferred over however, I'm unable to gain access to my new O2 account as the email address sent over from Virgin is incorrect. How do I resolve this? 

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MI5
Level 94: Supreme
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on ‎14-07-2023 13:19

on ‎14-07-2023 13:19

@CZ 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151943 Posts
  • 650 Topics
  • 28862 Solutions
Registered:

on ‎14-07-2023 13:19

on ‎14-07-2023 13:19

@CZ 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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