Solved: Re: Call history

izzyhazel · ‎13-09-2023

I need my call history from 27/7/23 - 1/8/23. Where and how can I get it? Thanks

MI5 · ‎14-09-2023

@izzyhazel wrote:
I tried following this but didn’t find my bill to download. I’m on a pay as you go monthly thing

You will need to raise a subject access request on O2.

Requesting your personal data from O2 | Help & Support | O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

TallTrees · ‎13-09-2023

Hello @izzyhazel

Welcome to the o2 Community forum

I find my call history on my phone log.

HAPPINESS IS BEE SHAPED

Enlli · ‎13-09-2023

If you download your bills the calls out will be itemised

However, as stated you should be able to see calls both in and out in your phones call log

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎13-09-2023

@izzyhazel

See guide Guide: How do I get to the 'Download Bill' page?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

izzyhazel · ‎14-09-2023

My phone log only goes back to 6/8/23

izzyhazel · ‎14-09-2023

I tried following this but didn’t find my bill to download. I’m on a pay as you go monthly thing

Enlli · ‎14-09-2023

@izzyhazel wrote:
My phone log only goes back to 6/8/23

Then you will need to download the bills to cover that period.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

madasaf1sh · ‎14-09-2023

@izzyhazel

If you are on PAYG then you cant download any call logs, from o2 as they are not itemised.

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎14-09-2023

@izzyhazel wrote:
I tried following this but didn’t find my bill to download. I’m on a pay as you go monthly thing

@izzyhazel

You will need to raise a subject access request on O2.

Requesting your personal data from O2 | Help & Support | O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

izzyhazel · ‎21-09-2023

Thanks everyone for your help!!

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