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Ongoing mast issues

Hi there how do I find out when network will be back to normal? I’ve signed up for updates but the issue has been going on for well over a month (could be over 2) and I just keep getting texts to say ‘sorry our engineers are working on it’ with no ex...

Sign in

I can’t sign in to My O2 since yesterday.

HE1587 by • Level 1: Joiner
  • 440 Views
  • 3 replies
  • 0 kudos

Resolved! Changing personal details

I can’t seem to change details on my phone as my date of birth is wrong what do I do

Keepy by • Level 1: Joiner
  • 394 Views
  • 1 replies
  • 0 kudos

Issue with my netgear

I have a netgear on monthly tariff with you. For the past few weeks every time I try to use it, especially for streaming, which is why I looked to such a device in the first place, I keep getting problems. "Not enough band width ... try again" is a r...

Kim66 by • Level 1: Joiner
  • 616 Views
  • 2 replies
  • 0 kudos

Resolved! Multiple Devices on Account

I have two phones with different SIMS on my account. However, I can’t find the second one anywhere. Only twice today when I was clicked on ‘My O2’ did it suddenly show the two phones so I could select the one I wanted, but every other time it only sh...

almaca60 by • Level 1: Joiner
  • 976 Views
  • 3 replies
  • 0 kudos

MY PHONE IS NOT ACCEPTING MY PIN

My S22 Ultra is not accepting my PIN. I tried restarting using my fingerprint but still can't get past the sign in screen. It's the same PIN i've always used. How can I get in? Is there anything that O2 can send to my phone to unlock it? Many thanks

Rogger by • Level 1: Joiner
  • 385 Views
  • 1 replies
  • 0 kudos

Number not recognised message

If I do not answer an inbound call, callers often receive a message 'This number is not recognised'.Don't know how this is, or how to correct it.

Stuart28 by • Level 1: Joiner
  • 387 Views
  • 1 replies
  • 0 kudos

WiFi calling

I have a Oneplus phone and have enabled wifi calling, but it does not work. If I swap in my wife's EE sim, Wifi calling works. The problem is with O2 but why? I have spent fruitless hours on the phone (mainly on hold) with EE and the understaffed tea...

Shame by • Level 1: Joiner
  • 859 Views
  • 4 replies
  • 0 kudos

Verify My Account - 2.5 Hours later - Help

Today I ordered a new iPhone. I currently DO NOT have a phone. Here's my problem. I spent over two and a half hours on the phone to o2. I kept getting passed over to another person. They asked me the same things time and time again and gave me the sa...

OB6K by • Level 1: Joiner
  • 1139 Views
  • 4 replies
  • 0 kudos
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