Billing

[Edenskif]

Hi need to speak to someone re outstanding bills registered to me please and I cannot call as I do not have a landline 

[jonsie]

Use Skype to call any of the free numbers in the link

Guide: Coronavirus Community Help and Support 

You need to call customer service
Advice from an O2 Guru to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Choose the fraud option if necessary

[MI5]

@Edenskif 

If still having problems I can ask @O2Lisa to help

[O2Lisa]

Thanks for the tag @MI5 

I'll message you privately @Edenskif and look in to your query for you

[Edenskif]

Hi thank you - I will try - is there a way to do live chat with people in the billing team rather than calling?

[MI5]

@Edenskif 

Check your messages from @O2Lisa