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eSim Pending installation

djb2
Level 1: Joiner
  • 11 Posts
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When I open my O2 App it says "You have an e-Sim ready for installation". I do not want an eSim. How do I get this removed. I have called CS and asked them to remove this prompt which they said the would do but they haven't. I have tried uninstalling the o2 App twice but the prompt is still there. It is not there when I log into O2 on my Laptop it's just on the O2 App on my iPhone. Is anybody able to help me get this removed?

Many thanks

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MI5
Level 94: Supreme
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@djb2 

Just ignore it.

It will expire eventually, probably after 30 days.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151673 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

@djb2 

Just ignore it.

It will expire eventually, probably after 30 days.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
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