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devices on myO2

Hayl
Level 1: Joiner
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I am unable to access account information for one of my devices on my account. It has just disappeared so unable to access billing info/invoices etc. 

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gmarkj
Level 66: Unequalled
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Hi @Hayl 

O2 have messed up a system update which is effecting thousands of customers.

1) You can use alternative email to gain access. Give this to O2.

2) Or you can also request the original email to be released from the original account, and this can then be added to the migrated 360 account (this can take up to 28 days, however should be done sooner) 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Message 2 of 6
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gmarkj
Level 66: Unequalled
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Registered:

Hi @Hayl 

O2 have messed up a system update which is effecting thousands of customers.

1) You can use alternative email to gain access. Give this to O2.

2) Or you can also request the original email to be released from the original account, and this can then be added to the migrated 360 account (this can take up to 28 days, however should be done sooner) 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 2 of 6
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pgn
Level 76: Forum Legend
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"affecting", @gmarkj - t'is spreading!

Message 3 of 6
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Oxonian
Level 32: Blockbuster         
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@pgn wrote:

"affecting", @gmarkj - t'is spreading!


 

No, it is not spreading @pgn, it is a copy and paste job ! 🤣

 

This reminds me of reports of cartographers creating a fictional street on their maps in years gone by. If someone else published a map with that fictional street thereon, then plagiarism was proven. 👍      

Message 4 of 6
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gmarkj
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@Oxonian wrote:

 


@pgn wrote:

"affecting", @gmarkj - t'is spreading!


 

No, it is not spreading @pgn, it is a copy and paste job ! 🤣

     


Guilty!

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 5 of 6
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Oxonian
Level 32: Blockbuster         
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@gmarkj wrote:

@Oxonian wrote:

 


@pgn wrote:

"affecting", @gmarkj - t'is spreading!


 

No, it is not spreading @pgn, it is a copy and paste job ! 🤣

     


Guilty!


Agreed. 🤣

Message 6 of 6
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