Atrocious coverage, phone is showing good 4G and/or 5G

[JJJJTTTT]

Pretty much since I got my O2 sim, my 4 and 5G coverage has been quite unreliable. I have had a SIM replacement, and that did nothing. The most helpful thing was when someone at my local O2 store told me to toggle 5G off because that'll force you onto 4G which is sometimes less busy. This works sometimes but is not an acceptable solution in my opinion.

What can be done about this? My phone is a brick most of the time when I'm outside my house, and it's quite annoying to be paying for a service that I can't use.

[Cleoriff]

@JJJJTTTT 

It looks as if you may have to change networks!

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

Are you able to use Wifi calling? 

https://www.o2.co.uk/connectivity/wifi-and-4g-calling 

[JJJJTTTT]

Is there anything I can try that doesn't require me to have internet access? It's kinda difficult to go to the status checker when you don't have a working data connection.

I've tried restarting the device.

To be honest, I'm not really concerned if other people are having issues too. It happens to me all the time. It doesn't feel right to shift responsibility to me here. I'm trying to report the issue to O2.

If I'm on my own I can't really go up to someone and ask to try my sim in their phone. I've done the network mode change, and it's only a temporary fix at best. And I'm not always in range of a wifi network to be able to try that!

[Cleoriff]

If you are having so many issues the only thing you can do is try other free network sims in your phone.

Find the best one for you and get your PAC from O2 and change

Guide: How to get your PAC [June 2021 Update] 

Guide: Cancelling Your Contract 

[Cleoriff]

@JJJJTTTT 

If you want to report the issue to O2, then download the My Network App

You get up to date info on mast outages and can report issues#

https://www.o2.co.uk/apps/my-network 

[JJJJTTTT]

I am still in contract with O2 until next year so I don't think moving to a new network is a viable option (though I wish it was!). The coverage map, whilst I understand it's not binding, indicates good coverage in areas where I have problems. That's why I went with O2 in the first place.

When I went to report network issues, I was redirected to this forum for help? So is the help "go to another network"?

Really can't believe the extent of support is "yeah that sucks, bye"! That's not exclusive to O2 - I also received similar support from EE when their coverage went down the toilet.

[Bambino]

@JJJJTTTT Redirecting you to this community is O2's way of passing the buck. We are all customers with no access to anyone's account or any way to improve things for you other than to post links to apps or coverage checkers, or methods to cancel, which @Cleoriff has provided for you.

[Enlli]

Really can't believe the extent of support is "yeah that sucks, bye"! That's not exclusive to O2 - I also received similar support from EE when their coverage went down the toilet.

If EE service has deteriorated and O2 is significantly poorer than the the map suggests, then I would be looking at what changes have taken place in your area.

I would also be getting the handset checked out.

[Cleoriff]

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@JJJJTTTT wrote:

Is there anything I can try that doesn't require me to have internet access? It's kinda difficult to go to the status checker when you don't have a working data connection.

I've tried restarting the device.

To be honest, I'm not really concerned if other people are having issues too. It happens to me all the time. It doesn't feel right to shift responsibility to me here. I'm trying to report the issue to O2.

If I'm on my own I can't really go up to someone and ask to try my sim in their phone. I've done the network mode change, and it's only a temporary fix at best. And I'm not always in range of a wifi network to be able to try that!

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@JJJJTTTT 

I certainly wasn't shifting responsiblity onto you. I'm a customer like yourself and was simply giving you all the information available to us on this community.

I'm sorry that there's no quick fix.