Apple Watch series 8 unable to get 02 mobile plan

[ThePJ]

Hi everyone,I’ve got a new Apple Watch and an iPhone SE (fully updated the phone and watch).I’ve set it up with the phone and go to set up mobile data,first it said 02 Activating for 2 days then after 2 hours waiting to be connected with 02 they cut us off,online chat were useless and after resetting the Watch twice we got a message that 02 were loading the plan but nothing in my 02 account and now the Watch says no connection to server and try again later.I’ve been onto 02 again and they put me through to sales who cut us off.

do we just leave 02 ??

[Anonymous]

@O2Sarah-  Can you take over this please as I have finished for the day. @ThePJ Sarah is taking over this chat with you

O2Simon

[pgn]

Any progress on this one, @ThePJ? @O2Emma is on until 9ish this evening, but not sure if this has been handed off to another team to investigate, pending feedback to @O2Sarah- who is on from around 8am Saturday.

[O2Emma]

Hi @pgn This has been picked up by o2Sarah and issue is being investigated.

[ThePJ]

No Sadly nothing,we have taken out a new contract but that hasn’t rectified the issue,we tried on EE and that didn’t work but tried on my husbands iPhone 13 and it will do it,so no idea.

[pgn]

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@O2Emma wrote:

Hi @pgn This has been picked up by o2Sarah and issue is being investigated.

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Thank you for the update, Emma.

[pgn]

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@ThePJ wrote:

No Sadly nothing,we have taken out a new contract but that hasn’t rectified the issue,we tried on EE and that didn’t work but tried on my husbands iPhone 13 and it will do it,so no idea.

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Maybe O2Sarah- has some better news for you Saturday morning, @ThePJ 🤞

[ThePJ]

All sorted now and fully working.

[Cleoriff]

Good to hear @ThePJ 😉

[kates1234]

Did this ever get resolved mines been like this since 26th December 

[Steve-W]

Hi @ThePJ 

@Could you tell me how your problem with Apple Watch O2 mobile plan setup was resolved please. I’ve been facing the same issue with an Apple Watch Series 8 and O2 mobile plan setup, since Christmas.

Regards

@Steve-W