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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2972 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5064 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15880 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8080 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7465 Views
  • 6 replies
  • 0 kudos

Why is O2 so poor at customer service?

Tried three times to migrate a PAG number under my account to a new PM also under my account. I've spoken with the overseas live chat team and they're laughable as to the customer service they provide. They simply ignore what you've said to them mult...

Mart7Mcfl7 by Level 1: Joiner
  • 1944 Views
  • 10 replies
  • 0 kudos

Resolved! Moved to O2 - 2 weeks later still no service

My account is still stuck in port provisioning 2 weeks on. I have no service which means no texts or calls therefore not able to do online banking as you receive a security text etc, not able to make emergency calls if needed. My sister moved to O2 w...

KM71 by Level 1: Joiner
  • 916 Views
  • 5 replies
  • 0 kudos

Resolved! Esim on a new device

My IPhone just went swimming in Adriatic see in Croatia...Is there possibility to activate Esim on a new Iphone here in Croatia (im there till 30.8) as i have original QR Code?? Another annoying thing is that I got £42 charge for 10MB !!! data as my ...

Yapa66 by Level 1: Joiner
  • 1255 Views
  • 6 replies
  • 0 kudos

Resolved! Phone stopped working abroad

I have two phones with o2. Travel abroad regularly. No issues. This trip to Portugal after half a day one phone stopped working. All settings same as the other phone. Please help!

Resolved! My O2 app

I am trying to log into the app for the first time and it won’t allow me. It’s been over 48 hours since my account with O2 had been open and I’m still unable to access the app. Will I be able to get some assistance with this please? Thank you.

CJ-21 by Level 1: Joiner
  • 251 Views
  • 1 replies
  • 0 kudos

Cannot use mobile data

My account says I have not used any mobile data. I cannot connect to mobile data when I am out even though it is turned on. O2 status says there is an issue in my area SO505RY but it said that last week too.What can I do or what can you check please?

Timbit by Level 1: Joiner
  • 412 Views
  • 3 replies
  • 0 kudos

Resolved! Screen scratch

Bought an iPad from o2 less than a week ago and the screen has already scratched leaving an annoying line across the screen when powered on. I haven’t taken this iPad anywhere significant and have always left the screen covered in a case. Should it h...

Jack_b by Level 1: Joiner
  • 390 Views
  • 2 replies
  • 0 kudos