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Apple Watch reference code 08

Losing_faith
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I have received the error asking to call 202 quoting reference code 08 when trying to add a cellular plan to my watch.

 

Calling 202 3 times and speaking to 3 different people has resulted in no one being able to fix the issue.  Does anyone have any suggestions?

 

Thanks

 

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MI5
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@Losing_faith 

See guide and suggestions here Activate Apple Watch Guide 

 

Reference code 8.

 

This means you have gone through the process of setting up your Watch airtime and then started a new one before the first was complete. If you have received an SMS, please restart your iPhone and Watch to check if completed. If not please unpair the Apple Watch, request a replacement eSIM, and activate it via QR code. Once activated pair the Apple Watch with the iPhone. If this doesn't work please contact our Social Media team here

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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@Losing_faith 

See guide and suggestions here Activate Apple Watch Guide 

 

Reference code 8.

 

This means you have gone through the process of setting up your Watch airtime and then started a new one before the first was complete. If you have received an SMS, please restart your iPhone and Watch to check if completed. If not please unpair the Apple Watch, request a replacement eSIM, and activate it via QR code. Once activated pair the Apple Watch with the iPhone. If this doesn't work please contact our Social Media team here

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 11
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Losing_faith
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Hi, thanks for that - last time it was escalated to the tech support team, they waited 3 weeks then closed the ticket.  I have reached out to them again 

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pgn
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@Losing_faith wrote:

Hi, thanks for that - last time it was escalated to the tech support team, they waited 3 weeks then closed the ticket.  I have reached out to them again 


Was it the Social Media team you contacted, @Losing_faith? The link below covers O2 via Twitter/X, FB messenger and Instagram - they may need a nudge or two now and then.

Good luck!

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MI5
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@Losing_faith wrote:

Hi, thanks for that - last time it was escalated to the tech support team, they waited 3 weeks then closed the ticket.  I have reached out to them again 



@Losing_faith wrote:

Hi, thanks for that - last time it was escalated to the tech support team, they waited 3 weeks then closed the ticket.  I have reached out to them again 


@Losing_faith 

Any luck with the social media teams as I advised above?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Peter_L
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I have the same issue. Any advise please? I contacted O2 CS but they are useless they advised me to get a new watch! 🫣

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MI5
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@Peter_L 

The advice is to contact the UK based social media teams.

Contact our Social Media team here

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Peter_L
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Thank you! i’ve tried to contact them via X but they reply once in an hour it’s very difficult to communicate with them over X. No responses for hours…

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MI5
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Keep reminding them @Peter_L 

He who shouts loudest..........

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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pgn
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This query of mine was resolved with help from the O2 CS team via Twitter - it gives you an idea of the timescales for the interaction:=, @Peter_L:

https://community.o2.co.uk/t5/Other-Products-and-Services/O2-Web-Top-Up-not-recognising-a-valid-O2-P...

As mentioned above, be persistent, and expect an answer out of the blue at any time from 8am to about 10pm most days.

Good luck (I think I answered a similar query from you tagged onto another thread just now, same advice 👍)!

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