Apple Watch error code 10

[Ackroyd]

Hello,

it’s now been over a week that I haven’t had any cellular connection on my watch.

ive called o2 maybe 6/7 times now.

from these forums I’ve worked out that all O2 need to do is reset the E sim on my phone.

ive been told three times now that they would do this, but still no email with the new e sim activation code. 

The people you speak to on the phone are of no help, one person asked me to open up safari on my Apple Watch and log into my O2 account. I mean at this point I just lost all hope. 

Is there anyone that can help me with this, as i need cellular on my watch. It’s something i rely on.

[MI5 · Accepted solution]

@Ackroyd 

Just customers here, sorry.

Activate Apple Watch Guide 

Guide: How to find help & contact O2 

[Brookers]

Please can someone resolve for me. Have spent the whole day trying to get a new eSIM as the initial one would not connect to network after resetting my AW. 

I maxed out at 4 attempts, so get error 10 - I just want my watch connected to Cellular - is that too much to ask in 2024?

I can’t spend another day being moved from one person to the next, hopefully someone on here can help with my case.

I think removing the old eSIM and adding a new one to the account will solve my issue, but can’t get to that stage 😩

[MI5]

@Brookers 

Have a look at this - might help?

https://community.o2.co.uk/t5/Pay-Monthly/Apple-Watch-series-9-error-code-08/m-p/1747742#M282308

[Brookers]

Thanks, this suggests a new sim for the iPhone would be needed - just to pair with the Apple Watch and allocate a new plan to the AW- oh dear, sounds a mess - might be the only option though… at that point I may just port to EE. I don’t want to, but this whole experience getting a watch working has been poor.

[mjs_1]

@Brookers how did you get on with this in the end?