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Apple Watch error code 10

Ackroyd
Level 1: Joiner
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Registered:

Hello,

 

it’s now been over a week that I haven’t had any cellular connection on my watch.

 

ive called o2 maybe 6/7 times now.

from these forums I’ve worked out that all O2 need to do is reset the E sim on my phone.

ive been told three times now that they would do this, but still no email with the new e sim activation code. 

The people you speak to on the phone are of no help, one person asked me to open up safari on my Apple Watch and log into my O2 account. I mean at this point I just lost all hope. 

Is there anyone that can help me with this, as i need cellular on my watch. It’s something i rely on.

 

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MI5
Level 94: Supreme
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Registered:

@Ackroyd 

Just customers here, sorry.

Activate Apple Watch Guide 

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 147706 Posts
  • 639 Topics
  • 28347 Solutions
Registered:

@Ackroyd 

Just customers here, sorry.

Activate Apple Watch Guide 

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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