on 20-08-2022 20:25
Hello
I’ve purchased an Apple Watch s7 from John Lewis and added a data plan to my sim only contract.
I followed the instructions on:
How do I buy an Airtime Plan on an Apple Watch that I already have?
Now, I see the data plan in MyO2, but I get this error when opening the data plan settings on my phone:
Oops, something went wrong. Try again and if the problem continues call 202 for free from your O2 mobile, quoting reference code 14
Customer services could not resolve the issue.
•iData is enabled
•WiFi calling is ON
Looks like a common issue with devices not purchased from O2. Any help is appreciated.
Thanks
Solved! Go to Solution.
on 14-05-2023 10:57
on 14-05-2023 10:57
on 14-05-2023 11:03
on 14-05-2023 11:03
on 15-05-2023 08:38
on 15-05-2023 08:38
on 20-05-2023 09:06
Hi, I seem to have the same problem. Is anyone aroundthat can help with the error code 14?
on 20-05-2023 09:11
on 20-05-2023 09:11
@LamoDamo wrote:Hi, I seem to have the same problem. Is anyone aroundthat can help with the error code 14?
The advisor on this morning is @O2Georgina - watch out for a message presently here on the forum, @LamoDamo 👍
on 20-05-2023 09:27
on 20-05-2023 09:27
on 12-06-2023 11:52
Hi, I am having the same issue with Error Code 14 on my Apple Watch Ultra. Is there anyone available for support? I called 202 this morning but they did not seem to understand or know of a solution. Thanks.
12-06-2023 14:00 - edited 12-06-2023 14:06
12-06-2023 14:00 - edited 12-06-2023 14:06
@JBrouner wrote:Hi, I am having the same issue with Error Code 14 on my Apple Watch Ultra. Is there anyone available for support? I called 202 this morning but they did not seem to understand or know of a solution. Thanks.
Tagging an O2 Advisor for you, @JBrouner - @O2Ryan , would you be able to help here, please? Thanks!
on 12-06-2023 14:07
on 12-06-2023 14:07
Meant to tag @O2Ryan for this, fat fingers:
@pgn wrote:
@JBrouner wrote:Hi, I am having the same issue with Error Code 14 on my Apple Watch Ultra. Is there anyone available for support? I called 202 this morning but they did not seem to understand or know of a solution. Thanks.
Tagging an O2 Advisor for you, @JBrouner - @O2Ryan , would you be able to help here, please? Thanks!
on 12-06-2023 14:23
on 12-06-2023 14:23