Apple Watch data plan error code 14

[John39]

Hello

I’ve purchased an Apple Watch s7 from John Lewis and added a data plan to my sim only contract.

I followed the instructions on:

How do I buy an Airtime Plan on an Apple Watch that I already have?

Now, I see the data plan in MyO2, but I get this error when opening the data plan settings on my phone:

Oops, something went wrong. Try again and if the problem continues call 202 for free from your O2 mobile, quoting reference code 14

Customer services could not resolve the issue.

•iData is enabled

•WiFi calling is ON

Looks like a common issue with devices not purchased from O2. Any help is appreciated.

Thanks

[Eglon79]

Hi @O2Lisa I seem to have the same problem can you help with the error code 14?

[pgn]

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@Eglon79 wrote:

Hi @O2Lisa I seem to have the same problem can you help with the error code 14?

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It's @O2Sarah- on from 8am Monday, @Eglon79 - no Forum advisor on a Sunday. Watch out for a private message from O2Sarah- in the morning, and good luck.

[O2Sarah-]

Thanks again @pgn 

@Eglon79 I will send you a private message so we can look into this. 

[LamoDamo]

Hi, I seem to have the same problem. Is anyone aroundthat can help with the error code 14?

[pgn]

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@LamoDamo wrote:

Hi, I seem to have the same problem. Is anyone aroundthat can help with the error code 14?

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The advisor on this morning is @O2Georgina - watch out for a message presently here on the forum, @LamoDamo 👍

[O2Georgina]

Thanks for the tag @pgn 

@LamoDamo  I will send you a private message now

[JBrouner]

Hi, I am having the same issue with Error Code 14 on my Apple Watch Ultra.  Is there anyone available for support?  I called 202 this morning but they did not seem to understand or know of a solution.  Thanks.

[pgn]

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@JBrouner wrote:

Hi, I am having the same issue with Error Code 14 on my Apple Watch Ultra.  Is there anyone available for support?  I called 202 this morning but they did not seem to understand or know of a solution.  Thanks.

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Tagging an O2 Advisor for you, @JBrouner - @O2Ryan , would you be able to help here, please? Thanks!

[pgn]

Meant to tag @O2Ryan for this, fat fingers:

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@pgn wrote:

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@JBrouner wrote:

Hi, I am having the same issue with Error Code 14 on my Apple Watch Ultra.  Is there anyone available for support?  I called 202 this morning but they did not seem to understand or know of a solution.  Thanks.

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Tagging an O2 Advisor for you, @JBrouner - @O2Ryan , would you be able to help here, please? Thanks!

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[JBrouner]

Thanks @pgn, appreciate the help and support!  Look forward to hearing from you @O2Ryan