Apple Watch data plan error code 14

[John39]

Hello

I’ve purchased an Apple Watch s7 from John Lewis and added a data plan to my sim only contract.

I followed the instructions on:

How do I buy an Airtime Plan on an Apple Watch that I already have?

Now, I see the data plan in MyO2, but I get this error when opening the data plan settings on my phone:

Oops, something went wrong. Try again and if the problem continues call 202 for free from your O2 mobile, quoting reference code 14

Customer services could not resolve the issue.

•iData is enabled

•WiFi calling is ON

Looks like a common issue with devices not purchased from O2. Any help is appreciated.

Thanks

[Cleoriff]

Good to hear @Mikeyh.

I'll tag @O2Sarah- properly so she'll see this when back on duty.

[Sam43]

I am having a similar problem - I bough a new Apple Watch a few months ago and have not been able to transfer the bolt on I had used previously so don't have data. I have spoken to o2 multiple times who have sent me a new eSim and then told me to delete the Apple Watch app and start again, but I have struggled to explain the problem. I have tried everything and am now getting the error reference code 14. Any help much appreciated!

[Kris91]

@O2Lisa @O2Sarah please help got the watch yesterday setup and plan added then would not update said no Wi-Fi.  Advice online said to reset did this now the plan will not add again and getting error 14.  Don’t want to spend hours on the phone had a bad experience with Apple Watch before so looks like will have to return it

[pgn]

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@Kris91 wrote:

@O2Lisa @O2Sarah please help got the watch yesterday setup and plan added then would not update said no Wi-Fi.  Advice online said to reset did this now the plan will not add again and getting error 14.  Don’t want to spend hours on the phone had a bad experience with Apple Watch before so looks like will have to return it

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@Kris91 and @Sam43 - @O2Sarah- is advisor on from 8am Friday, watch out for a message here in the morning, and good luck!

[O2Sarah-]

Thanks again @pgn 

@Kris91  and @Sam43  I will send you a private message so we can look into this. 

[Kris91]

Thanks Sarah I have just sent the info over

[Kris91]

@O2Sarah- Brilliant thanks for all your help and sorting the issue out!

[nanwania]

@O2Sarah- @O2Lisa hope you’re both well. I was wondering if you would be able to help me out with this too please!

[pgn]

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@nanwania wrote:

O2Sarah- O2Lisa hope you’re both well. I was wondering if you would be able to help me out with this too please!

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It is @O2Ryan on in the morning, @nanwania - Good luck!

[O2Ryan]

Thanks for the tag, ill send a private message over now.