Apple Watch data plan error code 14

[John39]

Hello

I’ve purchased an Apple Watch s7 from John Lewis and added a data plan to my sim only contract.

I followed the instructions on:

How do I buy an Airtime Plan on an Apple Watch that I already have?

Now, I see the data plan in MyO2, but I get this error when opening the data plan settings on my phone:

Oops, something went wrong. Try again and if the problem continues call 202 for free from your O2 mobile, quoting reference code 14

Customer services could not resolve the issue.

•iData is enabled

•WiFi calling is ON

Looks like a common issue with devices not purchased from O2. Any help is appreciated.

Thanks

[MarkSimmonds]

Hi @O2Lisa I have the code 14 as all the others. Since upgrading to an iPhone 14 pro my Apple Watch 6 from O2 hasn’t been working properly. Watch has been totally reset and set-up but still error code 14 on trying to set up cellular with o2. Tech seem unable to help? 

[pgn]

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@MarkSimmonds wrote:

Hi O2Lisa I have the code 14 as all the others. Since upgrading to an iPhone 14 pro my Apple Watch 6 from O2 hasn’t been working properly. Watch has been totally reset and set-up but still error code 14 on trying to set up cellular with o2. Tech seem unable to help? 

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@O2Emma is on today, @MarkSimmonds - keep a watch for her message looking for more information from you. Good luck!

[O2Emma]

Hi @pgn I will pick this up thanks .

[O2Emma]

Hi @MarkSimmonds I will send you a private message to look into this for you.

[MarkSimmonds]

All resolved. Thank you for sorting so quickly and efficiently 😊

[O2Emma]

Your most welcome @MarkSimmonds 😀

[Mikeyh]

Good afternoon,

I have the dreaded code14 on my new titanium ultra watch.  I had a series 5 which worked perfectly. I have been into o2 several times and nothing seems to have worked. 
please help me o2lisa/o2emma 😎

[pgn]

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@Mikeyh wrote:

Good afternoon,

I have the dreaded code14 on my new titanium ultra watch.  I had a series 5 which worked perfectly. I have been into o2 several times and nothing seems to have worked. 
please help me o2lisa/o2emma 😎

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@O2Sarah- is on after 8am Monday morning, @Mikeyh - keep a watch on your Private Messages here in the morning. Good luck!

[O2Sarah-]

Good morning 

Thanks for the tag @pgn 

@Mikeyh I will send you a private message to check your account . 

[Mikeyh]

Big shout out to o2sarah, sorted my watch very promptly. 
many thanks

👍🏼