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Apple Watch cellular showing No Connection

Wilkie
Level 1: Joiner
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Watch has worked perfectly with cellular for over a year then suddenly refused to connect.  Still showing green tick and O2 under plan. Tried calling for support several times but after waiting over 20 minutes each time, gave up.  Tried engaging with the automated assistant but think Mum would be more help.  O2 customer service has really gone down hill since teaming up with Virginmedia.  I am still being charged for the watch cellular service but unable to use it and unable to contact O2.

 


Can somebody please help?

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MI5
Level 94: Supreme
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@Wilkie 

All we know here Activate Apple Watch Guide 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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MI5
Level 94: Supreme
  • 145204 Posts
  • 635 Topics
  • 27886 Solutions
Registered:

@Wilkie 

All we know here Activate Apple Watch Guide 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
>>>>>>>>>>>>>>>>
Message 2 of 2
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