Apple Watch Ultra - Unable to set up cellular connection

[Buz52]

For the last two weeks I have been trying to set up a cellular/data connection with o2 on my Apple Watch Ultra. Every time I select set up mobile service from the Apple Watch app on my iPhone I get error code 106. Have spoken to 202 multiple times and get different answers every time. Promised call backs from tech support at least 4 times which never happen. Promised call backs from a manager, which never happened. O2Sarah was not able to find a solution and two o2 stores not able to help. Why offer a service if you can’t provide it/have not received training to resolve issues?  Very very poor. 

[Cleoriff]

@Buz52I'll ask one of our account advisors to help. @O2Georgina is on this morning. I've tagged her to this thread, so look out for a private message from her (PM) Top right hand corner of page in the envelope icon.

Best of luck. 😉

[O2Georgina]

Thanks for the tag @Cleoriff

 @Buz52  I will send you a  private message now 

[Cleoriff]

Thanks @O2Georgina x

[Buz52]

Thanks