Apple Watch SE, adding to existing iPhone Plan

[StormForce]

We have been trying to add my daughter's Apple Watch SE to her existing iPhone O2 plan.  On her Iphone instead of showing network provider, it is saying that she still has to set it up.  She has already completed the set up and has received a confirmation message and contract from O2.  She is now stuck and can't proceed.  Can you help please?

[pgn · Accepted solution]

Anything in here help, @StormForce ?

Do you have iData enabled on your account and do you pay bills by direct debit?

Apple watch pairs via the App on your phone, adding a £5 per month add to your tariff - help on the process below, from a post elsewhere on the Forum:

Set up the data plan from the watch setup routine and it will walk you through buying an airtime plan.
https://www.o2.co.uk/help/phones-sims-and-devices/apple-watch
Open the Watch app on your iPhone and tap on ‘Mobile Data’.
Then tap ‘Set up mobile data’. You’ll be prompted to sign in with your My O2 username and password.
Once you’ve signed in, select your Apple Watch plan. Follow the steps on the screen to set up your Apple Watch Airtime Plan.
It can take up to 24 hours to activate, but sometimes it might take a little longer.
To check if your new Airtime Plan is active, open the Watch app on your iPhone and tap on ‘Mobile Data’. In the ‘Data Plan’ section, if you see O2 with the word ‘activating’ then you’ll have to wait a little longer for set up to complete. If you see O2 with an orange ‘i’ next to it, then you’re all set up.
If you get an error message at any point, on the iPhone, go to Settings and select Privacy > Motion & Fitness and switch it on.
Then go back to the watch app/Mobile Data/set up mobile data plan and be ready to put your o2 username and password in to the resulting o2 screen. Also, it costs £5 monthly to add the airtime for the Apple Watch, so you'll need to authorise this after entering the o2 user name and password. The phone app will then say 'activating' which can take a day or so, but at that point, you can try doing a phone call direct from the watch to test it.
You also need to have iData enabled on your account and pay bills by direct debit.

If you've done all that and it still doesn't work then post back here and someone will pick up and help you out. Good luck.

[StormForce]

Thanks so much @pgn.  Yes, have followed these instructions but don't know about the iData.  I know this  may be a silly question, but how can I tell if I have iData set up on my O2 account.  I do pay by DD.

[pgn]

@StormForce - to check if iData is enabled on your account needs a call to customer services, either on 202 at around 08:15 in the morning, or via O2's Social Media Team at any of the 3 links just below this post. 

[StormForce]

Thank you so much for your time on this, we will give all of that a go in the morning.

[Breanna]

Hi @StormForce were you able to get in touch with O2 about getting iData enabled?