Apple Watch Error 14 on one watch, not showing plan on the other

[BenP]

Hi, 

I recently upgraded from my Series 6 watch to an Ultra and whenever I got to "Setup Mobile Service" I get an error message asking me to quote reference number 14. I read on the forums that this is something which has been fixed previously by o2 experts - could someone please assist me as whenever I call I am not getting anyone technically minded at all...

Solved: Apple Watch data plan error code 14 - O2 Community

Secondly, I also purchased a Series 8 watch for my wife (both of these are connected to different mobile contracts of which I am the account holder). Whenever I try to setup Mobile service for her watch it keeps asking me to setup a NEW contract. This isn't correct and having previously tried it, it just adds yet another contract (which we had cancelled) and the mobile data never works.

It could be the same situation whereby the "The existing esim on the watch needed to be reset by O2 on their side."

So please, if someone could assist, I can't bear to be on the phone for yet another hour and 40 minutes with no resolution for devices I have had for a week.

[pgn]

Tagging @O2Emma for you, @BenP - watch out for a message from her asking for details to move on this for you. Good luck!

[gmarkj]

Looks like Emma missed that message, so perhaps @O2Ryan can help @BenP instead?

[O2Ryan]

Thanks for the tag ill send a private message over now.

[Cal_O]

Hi, I’m also having the same issue with no resolution from the telephone support team. It just stopped working out of nowhere. Any chance you can help?

Many Thanks

[gmarkj]

Can you see if you can assist @Cal_O with their Apple watch problem @O2Sarah- ?

[Tonytat]

Hi can someone please help had too reset my Apple watch now am getting error code 14 seems like I am not the only one never had this before thanks

[gmarkj]

Another Apple watch issue for you @O2Sarah- .

Can you see if you can help @Tonytat please?

[O2Sarah-]

Thanks again @gmarkj 

@Tonytat  I will send you a private message so we can check your account.

[BenP]

Well, it’s been over a month since I got an Apple Watch Ultra for me and a Series 8 for my wife and still we have NO mobile connectivity. Despite a back and forth with @O2Ryan  (which I haven’t heard back from in over a week).

oh and on my January bill I was charged for 4 different Watch accounts…so yeah - things are not going well.