Hi,
I recently upgraded from my Series 6 watch to an Ultra and whenever I got to "Setup Mobile Service" I get an error message asking me to quote reference number 14. I read on the forums that this is something which has been fixed previously by o2 experts - could someone please assist me as whenever I call I am not getting anyone technically minded at all...
Solved: Apple Watch data plan error code 14 - O2 Community
Secondly, I also purchased a Series 8 watch for my wife (both of these are connected to different mobile contracts of which I am the account holder). Whenever I try to setup Mobile service for her watch it keeps asking me to setup a NEW contract. This isn't correct and having previously tried it, it just adds yet another contract (which we had cancelled) and the mobile data never works.
It could be the same situation whereby the "The existing esim on the watch needed to be reset by O2 on their side."
So please, if someone could assist, I can't bear to be on the phone for yet another hour and 40 minutes with no resolution for devices I have had for a week.
