I know this is not really an o2 issue but hoping someone here is/has experienced this same issue. I bought the new Mokka and I am seeming to have issues connecting my Samsung S21 to my car via data cable to access the functions of Android Auto. My phone connects fine via Bluetooth and I can get calls/texts through car etc but the minute I plug the data cable in the phone goes into a continuous loop of opening/closing the android auto app and becomes completely unusable until I unplug the cable. Vauxhall can’t find a solution and Samsung say there are no known issues of this kind, so I’m kind of stuck 🤷♂️
hopefully someone out there can help 🤞
I would start by trying a different cable, as the car can be quite finickity...
I use Android Auto all the time but in an EV (Hyundai), and usually when unplugging the cable and rebooting the phone it solves the issues.
It might be worth asking on the Samsung Community...
Have you tried which mode the USB connection is using? I know that can be a problem...
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here