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Can’t get a connection in Brussels today. Why? And how do I get it?

Cathy5
Level 1: Joiner
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on ‎25-05-2022 17:34

on ‎25-05-2022 17:34

In Brussels today and I can’t get a connection!! How do I get it?

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jonsie
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on ‎25-05-2022 18:02

on ‎25-05-2022 18:02

First try a manual network search instead of the automatic setting. 

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎25-05-2022 18:49

on ‎25-05-2022 18:49

@Cathy5 

Some things to try:

1 - Reboot phone.
2 - Manually search for a different network
3 - If using an iPhone, change data apn to "mobile.o2.co.uk"
4 - Check with O2 for any roaming bars.
If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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