Am I out of contract?

[Ryan26]

I can't use my phone for calls or internet, u think I may be out if contract? 

[gmarkj · Accepted solution]

Contracts don't just end @Ryan26, you (or o2) have to give notice of termination - usually by calling and/or using a PAC to move your number.

If you phone is no longer working then you need to understand why:

• have you got an outstanding balance/unpaid bill?
  • check your My o2 (app or website) to see if it's this
• is there a fault with either your SIM, your phone or both?
  • try your sim in another phone, or another sim in your phone. if your sim is faulty you can ask customer services for a new one. if it's your phone you need to get it repaired/replaced.
• is the network down?
  • Check this website www.status.o2.co.uk and check these guides Guide: How can I sort out my network issues?  Guide: Is the network down for me or everyone? 

If none of those work then you would need to contact customer services.

There are some alternatives to calling 202 in the guides below, along with hints on getting through to somone.

Guide: Coronavirus Community Help and Support 

Guide: How to find help & contact O2