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Adding funds to PSN using my pay monthly mobile

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Monju
Level 1: Joiner
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on ‎11-03-2023 20:08

on ‎11-03-2023 20:08

I have previously been using my mobile phone to add funds/ make purchases onto my PlayStation network.

I have a £100 spend cap on O2.

I have been a consistent customer for years.

Haven't missed a payment in years.

Yet for some reason I went to add funds and my PlayStation network said "your network provider doesn't support payments of this amount"

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MI5
Level 94: Supreme
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on ‎11-03-2023 20:18

on ‎11-03-2023 20:18

@Monju 

You need to contact payment management
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151742 Posts
  • 650 Topics
  • 28841 Solutions
Registered:

on ‎11-03-2023 20:18

on ‎11-03-2023 20:18

@Monju 

You need to contact payment management
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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