Solved: Activate old sim card

ChimmyChonga · ‎21-05-2022

I have a sim card I stopped using, but did not deactivate. I need access to the number to access my email account. I would like to reactivate the number/sim card but I'm unsure how to?ys

The sim say 'not provisioned'

MI5 · ‎21-05-2022

@ChimmyChonga

You may need a new sim after this time but If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎21-05-2022

@ChimmyChonga

You may need a new sim after this time but If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎21-05-2022

@ChimmyChonga I'm presuming this a Pay & Go sim? If it has been any length of time since you last used it, it's possible that the number may have been reassigned, so you'd be best advised to get on to O2 asap.

I DO NOT WORK FOR O2

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