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Forum Posts

Resolved! Unknown number in my own profile which sent a text in my name but was NOT from me - unable to delete

Hi - recently noticed an unknown mobile number under my own profile which was selected as main number with mine shown as a default one. I tried to select my number as main one then delete the unknown one but it wouldn't let me. It had also sent a tex...

KB1959 by Level 1: Joiner
  • 713 Views
  • 1 replies
  • 0 kudos

Slow Internet in the Bolton area

Hi O2, can you advise when the Internet issue will be fixed in the Bolton area.Website been saying the below since I join O2 in Nov 2021."Our Network can get busy in this area.This means your data could be slower than normal. We’re sorry about that. ...

02Bolton by Level 1: Joiner
  • 1084 Views
  • 1 replies
  • 0 kudos

Resolved! Strangers calling me saying they have a missed call from me when I haven’t called them

Hi I have twice recently had people who I don’t know call me and say they have missed a call from me. The first time, the outward cal that I didn’t make even appeared in my phones call history - it was sat on the coffee table so i know I didn’t dial ...

Han_R by Level 1: Joiner
  • 3311 Views
  • 1 replies
  • 0 kudos

One Time Payment texts not being received

Hi please could I have some help. I have ported into O2 from 3 and am not receiving one time payment texts. I am using an iPhone and checked the number in settings which is correct. I have also phoned customer services and they insisted there wasn’t ...

Rmc by Level 1: Joiner
  • 3051 Views
  • 16 replies
  • 0 kudos

Resolved! Roaming

I’ve just arrived in Italy and can’t seem to connect to mobile data. I have tried various providers and restarted phone with no success. I can’t call O2 as no signal any ideas?

Syme18 by Level 1: Joiner
  • 686 Views
  • 2 replies
  • 0 kudos

Resolved! My phone is not picking up mobile network in usa

Hi. My Sony Xperia 1 II is not connecting to any cellular network in usa. I've tried switching it off/on multiple times, disabling/enabling fight mode, disabling auto network selection and forcing it to connect to a network. I've got roaming on, trav...

DS8642 by Level 1: Joiner
  • 5297 Views
  • 7 replies
  • 0 kudos

Resolved! WIFI CALLING

As I have been bullied by the O2 Roaming Police I have decided to switch off my Mobile data having used 5GB out of my Unlimited Data Plan in a month. Apparently thats not fair use although the website says we can use up to 25GB.So I'm doing everythin...

Can’t connect to network error

Hi I have turned phone on and off , reset all network settings, reset my iPhone X, updated software but keep getting the error cannot connect to network even though 3G shows. What else can I do as I am unable to use my phone currently unless on WiFi

ST6 by Level 1: Joiner
  • 1092 Views
  • 3 replies
  • 0 kudos

Resolved! How do I upgrade to a 5G PAYG SIM?

I would like to upgrade to a 5G PAYG SIM from a 4G PAYG SIM, whilst keeping my current phone number. Can someone please advise on how I can do this? Thank you.

Wrong phone number in O2 app

Wrong phone number in O2 app should be xxxxxxxxxxx [Mod edit: Please do not post phone numbers on the public board. Thanks!]

BobN by Level 1: Joiner
  • 500 Views
  • 2 replies
  • 0 kudos