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Resolved! Sent a 4G SIM instead of 5G?

I've been having problems receiving SMS messages recently (I get some message, but not others from the same sources). Anyway, spoke to O2 support who suggested I change SIMS in case that was the problem so they ordered me a new one, however, the one ...

Palazzo by • Level 1: Joiner
  • 2878 Views
  • 6 replies
  • 0 kudos

Resolved! Single and data issues

No single anywhere I go. had this issue for months cannot even make a phone call. data is terrible.

Resolved! £5 charge

I have been charged £5 for 'things you've bought' this month on my bill. What is this for please?

clarissa2 by • Level 1: Joiner
  • 723 Views
  • 2 replies
  • 0 kudos

Resolved! O2 has wrecked my credit score

So basically I have tried twice getting a contract from O2 through mobilephonedirect and they have gone through my credit check and decline both times, Before that my credit history was excellent and after O2 hard search it’s drop by -190 to fare lik...

Nintendo Switch OLED Download issues

Hi, Iam having major issues with download speeds on a new Nintendo Switch OLED. Speed tests on the switch itself are nowhere near what I get on my laptop or iPhone, however I am getting 10Mb download and 8Mb upload which is reasonable. That being sai...

DB2 by • Level 1: Joiner
  • 3117 Views
  • 11 replies
  • 0 kudos

Charged for text messages abroad I didn't send

I recently got charge for the travel bolt on for multiple days when abroad. I contacted o2 and told them I had not used my phone other than on Wifi. I have an Andriod. I was told the charges related specifically to me texting. 10 text messages they s...

Ro88 by • Level 1: Joiner
  • 4762 Views
  • 5 replies
  • 0 kudos

Paris data

Hi My phone data isn’t working and I’m in Paris. Normally in the UK. anyone know why this is or what I need to do to fix it? Data roaming is on

KWS by • Level 1: Joiner
  • 1301 Views
  • 2 replies
  • 0 kudos

Data not working in Italy

Hi! I recently switched from a Google Pixel 4 XL to a iphone 11. Everything was working fine after the switch, but then I then moved to Italy (from the UK) and now I cannot get my data to work on the new iphone. My data worked with the iphone in the ...

H_B1 by • Level 1: Joiner
  • 1373 Views
  • 2 replies
  • 0 kudos

Amazon prime extra charging me

Does anybody know how I can cancel my Amazon prime video extra was free for first couple of months but is now charging me

1Callum by • Level 1: Joiner
  • 2155 Views
  • 8 replies
  • 0 kudos

Resolved! No signal at WR6 5UB.

No signal at wr6 5ub, Stamford Bishop, Herefordshire. Told mast is out. Been like this for several weeks. What's happenig?

Mikeperry by • Level 1: Joiner
  • 506 Views
  • 1 replies
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