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Making a top up, can't find the address

I am trying to top up my account and in step 2 "Enter card billing address" I type in the address I think I provided to O2 when I registered my account but apparently it is not the right address, so I get the message "We couldn't find your address. C...

Resolved! SMS Message Send Failure

Hi,I keep getting this message when attempt to send a text to certain people in my contacts. I have recently moved my number from Three to O2 and have just started a contract. Assume something needs amending in settings but can’t see what? Can anyone...

No Service

Hello My phone has no service at all. I have dual sim and I use O2 as the primary. Tried calling but the advisor told me to reset my network settings even though I told him it would end the call but insisted he would call me on my EE number but he di...

Resolved! Signal

We have 3 family members that use 02 nobody can hear us when they ring,our conversations break up all the time,the other person is with a different company and their not experiencing any issues

Resolved! Going to the USA

I am going to the USA in May. Will my phone automatically work when I land?

Resolved! Not ‘subscribed to a mobile data service’

I’m currently in Spain and got the text saying welcome to Spain. You can use your phone like normal at home and so on. But when ever I try to use my data or text I get a pop up saying that I am ‘not subscribed to a mobile data service’ therefore, I c...

Resolved! Caller can’t hear me on phone calls

When someone phones me I can hear them fine but they cannot hear me. If I switch over to speaker phone they can hear. How do I fix this

Resolved! Lost phone so sim blocked but phone now returned

Hi. I lost my phone yesterday and reported it lost so the phone and sim were blocked. Someone kindly returned the phone so I rang and asked for it to be unlocked. I have had emails saying I will get a new sim but not received one yet Phone showing em...

Resolved! Data signal terrible

Anyone had any joy with ending a contract due to poor coverage? I used to get ok coverage inside and out, the coverage map tells me not a issue but for weeks I’m often lucky to now get 3G, often nothing, for weeks all I get is, sorry we have engineer...

Resolved! Multiple fake O2 calls.

Within three days I have had seven calls from scammers claiming to be calling from the 'O2 network'. Each time I hang up and block the number and each time they call again from a different number. (Or at least the number that comes up on my phone is ...

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