APPLE WATCH MOBILE DATA PLEASE HELP

[Potter96]

i have a new apple watch and iphone, i have tried setting up mobile data on my apple watch SE (2024) since christmas day and it just says wait 24 hours and i still have nothing atall, i have spoken to support and even been into the store twice and i have even spoken to apple bene sent back to o2, just been told to wait i’m literally getting nowhere please help?

[Enlli · Accepted solution]

We get lots of posts regarding problems with Apple Watches

All we know is in this guide

Activate Apple Watch Guide 

[pgn]

And be prepared to use Social Media (as directed in the Guide link shared above) to get the help, the Call Center staff do not have the necessary knowledge to help, @Potter96 - links below work, but be persistent:

• X (formerly known as Twitter) – DM
• Messenger – @o2uk

[jonsie]

+1 for social media ^^^^

[Kev975]

hi if you purchased the watch from Apple then there’s a problem because I personally brought six from Apple that all had returned because you just cannot get them to work with O2. so I’m not sure if you purchased it from Apple direct . I ended up buying more from O2 and I had a different problem with  mine wouldn’t text and O2 have just confirmed now to the ombudsman  that is impossible to text from an O2 Apple Watch unless your phone is with you  all the time. Hope this helps in someway.