A bit of a shambles

[TTLtd]

Good morning,

I would like to download our bill for May 2024, as I have done every month for the last three years.  However, now I have to be sent a code - that never arrives.  I've phoned 3 times this morning and spent over an hour on hold.

I dialled the Business Customer services number that appears on your website. The first call went through to Corporate not Business and and I was cut off whilst being transferred.  The second call to the Business Customer Support also went to Corporate and when I got through to Business your agent hung up.  My third call was answered after 23 minutes on hold but the agent 'couldn't hear me'.

All I want to do is print off a bill for tax and audit purposes.  Can you help please?

[MI5]

@TTLtd 

All contact methods here Guide: How to find help & contact O2 

[TTLtd]

This information shows the number that I've already tried.

I am aware that this is the Community and not Customer Service. 

[MI5]

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@TTLtd wrote:

This information shows the number that I've already tried.

I am aware that this is the Community and not Customer Service. 

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There's more than numbers to try and if you are aware that this isn't customer service you should also be aware that we cannot access accounts to help, sorry.