on 13-11-2025 09:51
I note this seems to be a common theme and wondered if there was a quick fix , I moved to o2 the end of last month and until now my email account was logged into automatically but every 30 days it gets logged off , to get back on I need a 2FA code via text but it is not coming through and my recovery code which I had copied and pasted into my notes says it’s invalid , I have raised a ticket but it says 3 to 7 days and have some urgent emails I need to get into , turning off 2FA through Sky is also a lengthy process , any help appreciated
on 13-11-2025 10:04
Unfortunately there's nothing we can do here other than point you to this guide Guide: Text Message Tips (not sent or received)
Otherwise iy's a case of waiting for O2 to sort.
As a side note, your emails may be accessible through your providers webpages.