wrong bill payment

[Anonymous]

Hello..my boyfriend tray to make a payment to my o2 acc (100£) 1 week ago.but dosent show me in my acc...maybe hi put a wrong number? Or is o2 faul? On bank acc is show as payment gone thru...what to do next? Thank's

[jonsie]

You need to speak to customer service on 202 to find out if your account has been credited. Please don't rely on webchat to do this. Was the payment made online or by the automated system?

[Anonymous]

It was by phone...i call them and they told me ..my account wasent pay

[jonsie · Accepted solution]

I would try your bank to see if they can trace the payment to the mobile number. If so you would then have to liase with O2 to see if they can transfer the payment to your account. Also check whether your bank can re-call the payment.

[Anonymous]

Hi @Anonymous and Welcome to the Community Forum,

I'm sorry to hear that a bill payment has gone wrong somewhere ,but I'm sure O2 Customer Services on 202 will be able to sort this for you.

To perhaps stop this type of incident happening in the future maybe set up a Direct Debit, if you haven't already, so that the payment to 02 can be taken when it's due and you won't have to then contact O2 to make payment.

Just a thought.

Take care.