keeping my number

[Anonymous]

I contacted o2 via chat to give them my pac code and told me that the number ill be transfered on the 4th july but that never happened i asked the person i was talking to if there is anything i need to do on the day of the transfer and says you don'y have to do anything. i was wondering if anybody has had this problem 

[Anonymous]

Hi @Anonymous and Welcome to the Forum.


Maybe contacting O2 Cs just to ensure things are progressing.

http://www.o2.co.uk/contactus

Help link http://www.o2.co.uk/help/phones-and-devices/how-to-keep-your-mobile-number

Here is a help link on PAC Codes.

http://community.o2.co.uk/t5/Discussions-Feedback/Obtaining-a-PAC-Code-from-the-O2-Network/m-p/544270#U544270

[MI5]

Where have you transfered from and are you contract or payg?

[jonsie · Accepted solution]

Definitely speak to customer service and in this case forget the chat option. They are ok for routine enquiries but for number porting you are definitely better talking to them. Contact numbers are in the link at the foot of the page or in my signature.

[Anonymous]

Same here. 

Got a new contract on Thursday. Phoned O2 in the evening to give my PAC code and all of the lines were busy, so did it over chat......

The guy said it would be done within 2 - 24 hours. Nothing happened, so I called and the lady said he had booked it for Sunday (even though they won't do it on Sunday - it will be carried out on Monday morning).

She said she couldn't understand why he booked it for Sunday when it could have been done that day. AND couldn't change it as a PAC can only be used once. 

In her favour, she did credit £10 to my account - there wasn't much else she could do. Definitely worth a quick call.

[Anonymous]

Sounds very much like a mix up via Live Chat who are outsourced non uk call centres.

This is why we suggest approaching O2 via phone call.

[jonsie]

Chat strikes again!!

[MI5]

Live chat has been known to fluff up on a regular basis 😞

[Anonymous]

Slightly off topic here so apologies but. ......

When you phone o2 via 202, very early on you get a recorded message saying "why not avoid the wait. ..... Just text chat to 8xxxx" for free. So o2 are encouraging people to avoid calling the call centres in favour of chat, directly against the advice we promote on here and despite all the foul ups they make.

People tell us o2 cs is getting worse, can't help but agree when you see the comments and issues. .... 😣

[jonsie]

---

@Anonymous wrote:
Slightly off topic here so apologies but. ......

When you phone o2 via 202, very early on you get a recorded message saying "why not avoid the wait. ..... Just text chat to 8xxxx" for free. So o2 are encouraging people to avoid calling the call centres in favour of chat, directly against the advice we promote on here and despite all the foul ups they make.

People tell us o2 cs is getting worse, can't help but agree when you see the comments and issues. .... 😣

---

Couldn't agree more and if the service via chat was up to standard then I would recommend it myself. Sadly we all know that is not the case and account related problems seem to be compounded by chat rather than resolved.