Solved: wifi

GDP · ‎13-12-2018

I can't connect to wifi on london underground. The reason is that although I'm now an O2 customer I used to be with Orange and I retained my orange number when I transferred to O2. The LT Virgin Media access portal asks you to select a network - I select O2 of course - and then to inpout you phone number; but it doesnt recognise my phone number as being O2 and so won't give me access. Can you help?

MI5 · ‎13-12-2018

Maybe call customer services to check your number is fully registered.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎13-12-2018

Maybe call customer services to check your number is fully registered.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

mahj · ‎13-12-2018

Personally, I’d put in Orange as my network if it’s happy to connect me that way 😀When your number registers fully, then try selecting o2 again.

EmilieT · ‎14-12-2018

Hi @GDP, and welcome to the forum Once you get a chance to check with Customer Services if you number is fully registered, do come back and let us know if it's all sorted or if you're still having difficulties accessing WiFI!

Thanks for the advice @MI5 and @mahj

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