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GDP
Level 1: Joiner
Posts: 1
Registered: ‎13-12-2018
Accepted Solution

wifi

I can't connect to wifi on london underground. The reason is that although I'm now an O2 customer I used to be with Orange and I retained my orange number when I transferred to O2. The LT Virgin Media access portal asks you to select a network - I select O2 of course - and then to inpout you phone number; but it doesnt recognise my phone number as being O2 and so won't give me access. Can you help?

Posts: 87,744
Topics: 531
Solutions: 11,205
Registered: ‎04-04-2012

Re: wifi

Maybe call customer services to check your number is fully registered.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 3: Thinker
Posts: 72
Registered: ‎19-09-2018

Re: wifi

Personally, I’d put in Orange as my network if it’s happy to connect me that way 😀When your number registers fully, then try selecting o2 again.
Community Manager
Posts: 5,108
Registered: ‎18-04-2018

Re: wifi

Hi @GDP, and welcome to the forum slight smile Once you get a chance to check with Customer Services if you number is fully registered, do come back and let us know if it's all sorted or if you're still having difficulties accessing WiFI!

 

Thanks for the advice @MI5 and @mahj thumbsup

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