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02 device

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liverpool12
Level 1: Joiner
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on ‎13-12-2018 16:13

on ‎13-12-2018 16:13

hi all
have purchased 02 mobile
don't have 02 refresh but would like to pay extra for my device plan

can anyone have idea how to do this

thanks in advance
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MI5
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In response to jonsie
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on ‎13-12-2018 16:42

on ‎13-12-2018 16:42

If it's just a standard contract from a 3rd party it isn't possible I'm afraid @liverpool12
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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jonsie
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on ‎13-12-2018 16:19

on ‎13-12-2018 16:19

If you have a device plan then you have Refresh. Just call up and pay extra for the device or i believe you can do it in My O2.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
Level 94: Supreme
In response to jonsie
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on ‎13-12-2018 16:42

on ‎13-12-2018 16:42

If it's just a standard contract from a 3rd party it isn't possible I'm afraid @liverpool12
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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EmilieT
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on ‎14-12-2018 09:39

on ‎14-12-2018 09:39

Hi @liverpool12, and welcome to the forum Wave If there's anything else we could help you with, let us know!

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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