why am I being charged every month for a number that was cancelled by O2 without being activated

[dw269]

Hello,

I receive a monthly bill for an account that was never activated and, I believe, was cancelled by O2.

I would like to stop the billing, please.

I would also like to ask if it is possible to refund about a year's worth of payments.

Thank you.

[Enlli]

Nothing we can do here as this is a customer only Community 

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support