Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Cancelled account

Hi, I recently updated my account ( new contract ) however I’ve cancelled my direct debit as I was told I can do so and got an email which isn’t clear to me. Is my new contract cancelled or is everything remaining the way it was ? thank you

Cancel Account

Want to close o2 account.

Resolved! Mystery SMS "charges when abroad"

According to my Pay Monthly bill this month I've been charged extra for 5 (so far!) SMS messages to the following number while abroad: 07860 019210 I don't recognise the number, I have not sent any SMS while I've been away, and I have no record on my...

Over charged

I've been charged £18 for calls I have not done

o2 monthly account

why is there no plan showing on my o2 account when I pay every month

Resolved! Travel to Turkey from uk

I have 2 devices both on volt as I'm also a virgin customer, I'm going to turkey in September which is zone 2, will my volt benefits mean I won't be charged anything additional to use my calls text and data? If volt doesn't cover turkey I have a £0 s...

Delivery

I ordered a new phone today via over rhe phone. I told the worker I changed address to which they helped. On my account it's my new house. And got a delivery confirmation order that the address is Mt old house where no one lives. What do I do

Payments not being logged in system

Hi, I made a payment on the 1st of August for my monthly bill which was said to be overdue (this because O2 has somehow disabled my direct debit without me knowing). I got the notification by email and text with a payment link. I used the text paymen...

upgrade

I want to pay off and cancel my current contract, as I want to upgrade to a sim only dead on uswitch (still o2) i want to transfer my number over also. Can you please help me with this?

Unable to make calls in the US

Hi, i am a pay monthly customer and have confirmed that my plan includes the travel zone 1. I am in the US right now and I’m unable to make any calls, I can’t even call the O2 help numbers. I have a text to my devise saying the usual “welcome to the ...

O2

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