Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Cancel the contract

I wanted to cancel the contracts because of being scammed by o2, I called 202 but of course they say it is not possible. I’m writing it only to have proof of contact in the court. In previous posts I was told to contact o2 on Facebook I did! But they...

Resolved! How do I get 02 to contact me ?

I had a PTP for tomorrow but the advisor has put it down for the 25th of phone has been completely blocked even my sim and I have no other phone or cant get to another store at this moment I explained I hadn't been paid right this month ...

Plocho by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Old phone number

When will my old phone number go to my new upgrade

Qiqiqiqi by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Data abroad

Data roaming not working abroad

Darius2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Delivery date different on tracking dpd

I have an exchange arriving Thursday 30/12/2021 but when tracking it it says Friday I need the phone on Thursday as it's faulty and isn't usable so It can be exchanged for one that works will it be delivered Friday or Thursday as o2 says 30/12/2021 a...

Resolved! My bill

I need to contact someone regarding my bill but as am unable to ring or get onto the 02 app dunno how to do that

Bob7 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! !!!Help!!!

So I ordered an iPad for my daughter, on the website and at the checkout it stated they would deliver to my local store by the 23rd of December, so I filled out my details and checked out, then checked my emails for confirmation and the tracking deta...

Resolved! Exceptionally high bill

My monthly combined bill for my phone and tablet came through yesterday. It was £410.88!!! Usually it's £22.89. I've had the absolute month from hell and this has just stressed me out beyond belief. I've been with 02 for many many years now, have alw...