Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Getting a pac code by email

I have lost my o2 sim and now use another provider. I continued my payment for my number 077719xxxx. I want to transfer this number to my new account. I cannot send a text message to get the pac code. I need it by email. I am currently on holiday in ...

I am not receiving any SMS messages. There is a problem from 02 side I think.

I am using my 02 UK number for some validation actions online. But my phone is no longer receiving them. Can you advise? I am based in Turkey and using my home wifi. I pay a monthly sim card tarif. It is an iphone6. The last SMS I received was on 29 ...

Missing orders

Missing my 2 iPhone 14 Plus orders

Leave

I’m going round in circles trying to find how to leave o2 , device is paid off so need to move to another provider

SIM card not delivered

I have been in contact with you last week regarding the issue with my connection being really poor and after a network reset it has become worse. It was suggested that I try a new SIM card which was meant to be delivered 14th September but has not ar...

Resolved! Attempted to Pre-order IPhone 16 Pro max instore on Friday

Hi, I’m just looking some advice, I attempted to pre-order the IPhone 16 Pro max on Friday just after 1pm in my local store. I was approached by a member of staff and I requested to make this preorder.The staff member said if I was doing this on swit...

Resolved! Age restriction

Hello i would like to turn off my age restriction

Pay my last bill

I recently cancelled my monthly payment plan with O2 because I’m moving abroad. I went to the O2 store in Maidstone, where they cancelled my contract and informed me that my final bill would need to be paid through the O2 app, just like previous bill...

Credit check

I have been eligible for an early upgrade on my contract and placed my order last night it said order before midnight would receive next working day I've been with O2 since they were took over my virgin media contract, it said they needed additional ...

Resolved! Switch up online iPhone 16 pre-order

So I went into store today to try and pre-order the iPhone 16 and their systems went south and couldn’t even send me my security code. I’ve seen others have struggled too however many have managed to just pre-order online using their switch up.i have...

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