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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 250457 Views
  • 2 replies
  • 2 kudos

Bill

Why is my bill 132 when I’ve got a spending cap on it? I can’t afford to pay that charge and I’ve not set nothing up on my device to make it go to that price says Sony but I have nothing Sony with 02

No coverage in France

Hi, we’ve just come to France and my phone has no signal, anyone have any tips of how to resolve?

My order

Hi I placed an order for my new phone on Monday and still haven’t received it

Dawn14 by • Level 1: Joiner
  • 267 Views
  • 1 replies
  • 0 kudos

VAT

How can I see the VAT details on my invoices associated with a personal account ?

Hani1814 by • Level 1: Joiner
  • 263 Views
  • 1 replies
  • 0 kudos

Resolved! Making extra payments

Can I make extra payments on my contract on the app or site without having to call 02 up as calling them is a pain to try to speak to someone and get pushed piller to post, push option 1 for *** push option 2 for *** ect and then still don't get anyw...

DDORE by • Level 1: Joiner
  • 485 Views
  • 3 replies
  • 0 kudos

Premium charges on my bill

There is a charge on my bill for premium services on my bill of £1.20. This is for messages to 64084, these messages were in response to a customer response survey from Virgin media. I do not understand why you are charging me for a response to your ...

john0651 by • Level 1: Joiner
  • 568 Views
  • 3 replies
  • 0 kudos

payment taken

Hi I have changed from monthly contract to pay as you go keeping same number with you on the 9th of august. the lady how dealt with this change over said as we have just only payed the previse month and and i would only owe a DAY payment to close the...

Change phone on contract?

Does anyone know if there is a way to change your phone at the beggining of your contract? I have the S24 and it is absoloutely garbage. My previous phone was the S10+ and it was superior in every way. I didn't buy 02 switch up, can you do it mid con...

plopster by • Level 1: Joiner
  • 343 Views
  • 1 replies
  • 0 kudos
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