Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! How to avoid an automatic rolling contract after my 24-month contract ends?

Two years ago, I bought an iPhone 13 from Mobile Phones Direct. This came with a 24-month "Standard Plan Set 8 Airtime Plan" with O2. The contract ends in early November 2024. Today, I messaged O2 through the MyO2 app. I wanted to confirm that no cha...

Re bill

I won’t have my bill payment on 15th the date it’s going to be taken out

Delivery

I ordered the iPhone 15 yesterday they came to deliver it this morning but wouldn’t give me it as said they sent a code which they never do I’ve not received my phone

Changing from a pay monthly phone contract to Sim Only - Best route?

Hi I have come to the end of a 24 month phone contract The phone is still good, so I want to switch to SIM only monthly contract as it'll save me about £14 a month. What is the best process/ way to do this - order the new sim only contract, then it w...

Credit File Searches by O2

Has anyone had experience with contacting O2 to correct erroneous information placed on your Credit File (Equifax as in my case) ?This relates to O2 performing numerous Eligibility Checks by the Offshore CS during phone sales (all of which now fail a...

Number Ported Over on 23rd July-STILL NOT DONE!

Hi, I ported my number over from Tesco on 23rd July 2024. Were now on the 12th August and it still hasn't been done. All the advisors keep telling me is that it has gone to their Helix Team (Back office) and it will take 3-5 working days. After those...

Resolved! Airtime rewards

HiI am unable to redeem Airtime Rwards., Have contacted Airtime and they said there could be a block on credit/spend cap which I believe there isn't. I would like to redeem my Airtime Rewards towards my O2 bill.

Phone upgrade

Hii I need a new iPhone but don’t want to pay anymore than £45 a month can you help please also prefer a iPhone max as can’t cope with the standard size ones Thank you Connie

Multisave Query for iPhone and iPad

I was wondering if someone could help, please? I’ve got an iPhone and iPad with O2 but have heard about a Multisave deal for when you’ve got two devices with O2. It’d really help if I could somehow get this, especially as I currently have separate bi...

Lowering my tariff

Hi, I’m looking to lower my tariff and monthly cost

O2

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