Solved: volt add ons

shabootia · ‎08-10-2023

My volt extras have stopped being applied yet no changes made. Still 02 and virgin customer. It says on app I'm getting them but I'm not

pgn · ‎08-10-2023

You'll need to talk to both VM and O2, info in here: Volt Megaguide

Virgin Media/Customer service 0345 454 1111

O2 Contract CS: 202 from your O2 phone.

All Social Media channels at the link below if that suits you better, @shabootia.

Links to O2 Social Media Team here

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pgn · ‎08-10-2023

You'll need to talk to both VM and O2, info in here: Volt Megaguide

Virgin Media/Customer service 0345 454 1111

O2 Contract CS: 202 from your O2 phone.

All Social Media channels at the link below if that suits you better, @shabootia.

Links to O2 Social Media Team here

MI5 · ‎08-10-2023

Exactly what aren't you getting @shabootia ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

shabootia · ‎08-10-2023

I'm not getting my double data. Had to add a bolt on last month and changed my plan this month ☹️

Enlli · ‎08-10-2023

If you changed your plan it might take up to 14 days to be reapplied

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

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